- Strategic Alignment
- SWOT
- Facilitated Workshops
- Recommend configuration based on best practice and desired outcomes
- Prepare for Analysis
2025 UKG Partner of the Year
Your UKG TeleStaff Launch Partner
Public-safety organizations depend on UKG TeleStaff to manage complex scheduling, shift bidding, and compliance requirements. But implementing it effectively takes more than software—it takes experience. Mosaic’s TeleStaff Launch Services combine deep UKG product expertise with decades of workforce-management consulting to help fire, EMS, police, and corrections agencies go live smoothly and start realizing results fast.
What We Do
We guide you through every step of the TeleStaff implementation process—from configuration to training—so your system reflects your policies, union rules, and operational realities. Our proven approach ensures accuracy, adoption, and long-term sustainability.
Your UKG Pro Workforce Management Launch Partner
Public-safety organizations depend on UKG TeleStaff to manage complex scheduling, shift bidding, and compliance requirements. But implementing it effectively takes more than software—it takes experience. Mosaic’s TeleStaff Launch Services combine deep UKG product expertise with decades of workforce-management consulting to help fire, EMS, police, and corrections agencies go live smoothly and start realizing results fast.
What We Do
We guide you through every step of the TeleStaff implementation process—from configuration to training—so your system reflects your policies, union rules, and operational realities. Our proven approach ensures accuracy, adoption, and long-term sustainability.
Mosaic’s Launch Methodology
Whether your goal is to improve coverage accuracy and compliance through advanced scheduling, or to enhance employee experience with self-service shift bidding, Mosaic’s best-practice-based TeleStaff Launch methodology ensures your configuration, workflows, and outcomes stay aligned from discovery to go-live.
Align
- Strategic Alignment
- SWOT
- Facilitated Workshops
- Recommend configuration based on best practice and desired outcomes
- Prepare for Analysis
Review & Recommend
- Provide launch team with discovery from workshops
- Close the GAP on additional discovery
- Integration Analysis
- Sign off on building plan
Build
- Configure requirements
- Data Conversion
- Integrations built
Test
- System testing Best Practices
- Risk Management
- User acceptance testing
- Parallel testing
- Reconfigurations and additional testing
Deploy
- Parallel
- Cutover
- Support
How Mosaic Supports Your Scheduling Needs
Centralized Scheduling
Mosaic helps agencies bring all scheduling components—rotations, assignments, and daily staffing—into a single, unified TeleStaff environment. Our experts configure scheduling rules and workflows so teams gain clear, real-time visibility into coverage across every unit, without spreadsheets or manual tracking.
Minimum Staffing Requirements
We ensure your TeleStaff setup reflects accurate staffing rules, union mandates, and compliance thresholds. Mosaic’s configuration of automated roster alerts helps your organization maintain full coverage and meet critical minimums, so no shift begins short-handed.
Vacancy Management
Through Mosaic’s optimized TeleStaff setup, last-minute absences no longer cause disruption. We build vacancy and backfill rules that automatically identify and notify qualified employees based on fatigue limits, hours worked, and certifications—streamlining communication and maintaining coverage with minimal effort.
Skills and Certifications
Our consultants align your TeleStaff configuration with departmental policies and certification tracking needs. We make sure the right people are assigned to the right shifts by ensuring skill-based scheduling logic is accurate, compliant, and transparent for your leadership team.
Bidding Management
Mosaic helps agencies create fair, automated shift-bidding processes within TeleStaff that give employees flexibility while maintaining operational control. We configure bidding rules to match your policies, ensuring transparency, consistency, and higher employee satisfaction.
Extra Duty Events
When special events require additional staffing, Mosaic configures your TeleStaff extra-duty module for efficient planning, scheduling, and cost tracking. From one-time parades to recurring city events, we help you manage coverage and streamline invoicing for full accountability and cost recovery.
