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718 Thompson Ln STE 108-232
Nashville, TN 37204
Award-winning UKG consulting partner specializing in full-suite UKG implementation services, managed services, system integration, support, training, optimization, configuration, and customization.
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Mosaic Consulting Group Named One of the Best Workplaces in Consulting & Professional Services™ 2025
Company Culture, Mosaic NewsMosaic Consulting Group is proud to announce that we have been recognized by Great Place To Work® as one of the Best Workplaces in Consulting & Professional Services™ 2025, debuting on the list at #26.
This recognition marks a major milestone for Mosaic and reflects the culture we’ve built together — one centered on collaboration, growth, and care for both our employees and our clients.
Why This Recognition Matters
The Great Place To Work list is based entirely on employee feedback, measuring trust, workplace culture, and employee experience. Earning a place on the list means that our people feel valued, supported, and empowered to do their best work.
Mosaic has been Great Place To Work-Certified™ for five consecutive years, but being added to this prestigious list takes that recognition to the next level. It’s an achievement we’ve been working toward for years and a true reflection of the strength of our culture.
At Mosaic, we’ve always believed that culture isn’t just a part of what we do — it’s the foundation of who we are. From flexible career paths to ongoing development opportunities and a strong focus on teamwork, we are intentional about creating an environment where people can thrive.
A Shared Achievement
Debuting at #26 is not only an exciting achievement but also a reflection of the collective effort of every member of our team. Together, we’ve created a workplace where people feel they belong, where their voices matter, and where they can make a real impact.
Our recognition also reinforces Mosaic’s belief that when we take care of our people, they take care of our clients. This is how we deliver exceptional outcomes across culture, services, and technology — the three pillars that make us unique among UKG partners.
Looking Ahead
We are incredibly proud of this recognition, but more importantly, we’re excited about what it represents for our future. Mosaic is committed to continuing to invest in our people, strengthen our culture, and lead with purpose as we grow.
To our employees: thank you for making Mosaic not just a workplace, but a community. This achievement belongs to all of us.
See the full Great Place To Work Best Workplaces in Consulting & Professional Services™ 2025 list here.
The Case of the Vanishing PTO: A UKG® Mystery Solved by Mosaic
UKGIt started with a whisper.
Not the spooky kind, but the kind that floats across HR desks when something’s not quite right. “Did you see that PTO balance?” “Why is the carryover missing?” “Wait… where did my vacation days go?”
The mystery was real. And it was growing.
Chapter One: The Disappearing Days
In a mid-sized organization running UKG Pro Workforce Management™, employees began noticing discrepancies in their time-off balances. Some had too much. Others had none. And the accrual reports? They were as cryptic as a detective’s notebook.
The HR team dove into the system. They checked the Accruals Engine, reviewed carryover policies, and ran forecasting reports, but the numbers still didn’t add up.
That’s when they called Mosaic.
Chapter Two: The Investigation Begins
Mosaic didn’t just look at the symptoms. They traced the root cause. Through a Strategic System Review, they uncovered:
Using UKG Pro WFM’s Accruals Engine, Mosaic reconfigured the rules to match policy, added automated alerts for nearing thresholds, and implemented role-based access controls to prevent future mishaps.
Chapter Three: The Reveal
With the mystery solved, Mosaic didn’t stop there. They trained the HR team on UKG’s forecasting tools, set up custom dashboards for PTO tracking, and introduced BI Reporting to visualize trends across departments.
The result? No more whispers. Just clarity.
Employees could see their balances. Managers could plan coverage. And HR could finally breathe easy.
Discoveries:
Ready to Solve Your Own System Mystery?
Whether it’s PTO confusion, payroll complexity, or reporting chaos, Mosaic Consulting Group is your go-to partner for UKG Pro and UKG Pro WFM optimization.
Let Mosaic be your trusted investigator, uncovering the hidden clues in your configuration and restoring order to your system.
Contact Us to begin your investigation today. The case is yours to close.
Preparing for Year-End Success
Mosaic Insiders NetworkAs 2025 draws to a close, organizations must gear up for a successful transition into the new year. From payroll compliance to workforce planning and strategic HR initiatives, here’s a comprehensive guide to ensure your business is ready for 2026.
Year-End Payroll & Compliance Readiness
Workforce Planning for the Holidays
Technology & System Enhancements
Strategic HR & Talent Initiatives
Action Checklist for Q4 2025
By addressing these key areas, your organization will be well-positioned for a smooth year-end close and a strong start to 2026. Taking action now ensures your teams stay focused, compliant, and empowered—ready to thrive in the year ahead.
Agentic AI Transforming HR
Mosaic Insiders NetworkAs we enter Q4 2025, UKG is accelerating its AI-first strategy with powerful new agentic AI capabilities that are reshaping how HR teams operate. From payroll and scheduling to talent management and sentiment analysis, UKG’s AI tools are driving efficiency, accuracy, and strategic impact across the enterprise.
UKG + ServiceNow: A Seamless AI Experience
UKG has partnered with ServiceNow to integrate its AI solutions into ServiceNow’s new AI Agent Fabric, enabling cross-system automation for tasks like payroll inquiries and HR workflows. This collaboration streamlines operational and administrative processes, delivering a unified and intuitive experience for employees and HR teams alike
Bryte AI Agents: Smarter Payroll, Less Admin
UKG also launched Bryte AI agents for both UKG Pro and UKG Ready, designed to automate payroll tasks, reduce errors, and free up valuable administrative time. These agents proactively support users by completing day-to-day tasks and enhancing the overall work experience
Strategic Considerations for HR Leaders
To maximize the benefits of agentic AI, HR teams should:
Why It Matters Now
As labor trends shift and digital transformation accelerates, UKG customers must be proactive in embracing AI-powered tools. By tapping into workforce data, aligning talent strategies with megatrends, and engaging with UKG events, organizations can stay ahead of change and unlock new levels of productivity and insight.
The Payroll Quest: Conquering the Move from UKG Back Office to Web
Managed Payroll, UKGIn the realm of HR and Payroll, a team of seasoned professionals stood at the edge of transformation. For years, they had relied on UKG Back Office Payroll—a loyal companion that had served them well. But the world was evolving. Remote work was expanding, compliance was tightening, and the need for speed and flexibility had become undeniable.
A new path had opened: UKG Web Payroll.
And so, the quest began.
Chapter I: The Call to Adventure
The signs were clear.
Manual updates were slowing them down.
Access was limited to office-bound systems.
Reports took longer to generate.
And UKG Back Office Payroll was scheduled to sunset in 2026.
The team knew they needed to act—but they also knew they couldn’t go it alone. They called upon Mosaic Consulting Group, a trusted guide with deep UKG expertise and a reputation for leading successful migrations.
Chapter II: Trials of the Transition
The journey was not without its challenges. But Mosaic was there at every turn, helping the team overcome each obstacle with confidence.
The Puzzle of Legacy Reports
Would their custom reports and templates carry over? Mosaic confirmed: yes. UKG Web Payroll uses the same underlying tables and processes. Most templates and imports from UKG Back Office are already available in the Web—no need to recreate them.
The Labyrinth of Configuration
The Web introduced new models and workflows. Mosaic helped the team assign payroll models to pay groups, configure roles and security, and streamline processes using the Payroll Gateway.
The Gauntlet of Testing
Before going live, Mosaic guided the team through sandbox testing—validating imports, verifying time, and ensuring reports matched expectations.
The Scrolls of Training
With Mosaic’s hands-on training, the team learned how to use new features like pending pay, time entry templates, and the powerful “undo” function—tools that didn’t exist in UKG Back Office.
Chapter III: The Triumph
With Mosaic’s support, the team emerged stronger and more agile. They discovered:
And most importantly, they gained confidence in their payroll operations.
Chapter IV: The Legacy
The quest wasn’t just about technology—it was about transformation. Mosaic helped the team move from reactive to proactive, from manual to automated, and from stress to strategy.
They didn’t just migrate.
They evolved.
Want to see the journey in action?
Watch our webinar “Smooth Payroll Migration with Mosaic: Moving from UKG Back Office to Web” to hear directly from our experts and explore the tools, tips, and strategies that make this transition seamless.
Your Quest Begins Here
If your organization still relies on UKG Back Office Payroll, consider this your call to adventure. The Web awaits—with smarter tools, greater flexibility, and a future-ready foundation.
And Mosaic? We’re ready to guide you every step of the way.
Let’s make your payroll story legendary.
Get Ahead of the UKG Query Studio Sunset with Mosaic’s Automated Conversion Tool
UncategorizedHi there,
As you may have heard, UKG has announced that People Analytics (BI) will be upgraded to IBM Cognos Analytics version 12.0.4 in early 2026. This upgrade will render existing Query Studio reports obsolete and will no longer be available to run post-upgrade. Therefore, it is imperative to convert any active Query Studio reports to the new reporting format before this transition.
Impact on Your Organization:
Mosaic’s Automated Solution:
At Mosaic, we understand the challenges posed by this manual approach. That’s why we have developed a unique, automated solution designed to streamline the identification of Query Studio reports that will allow you the ability to quickly convert Query Studio Reports or enlist the help of one of our expert Technical BI Consultants to do so for you. Our tool not only accelerates the conversion process but also minimizes the risk of missing critical reports, ensuring a seamless transition to the upgraded system.
Next Steps:
We encourage you to reach out to our team to learn more about this automated solution. We are offering a special package deal for early adopters, providing both cost savings and peace of mind as you prepare for the upcoming upgrade.
Please contact us at info@mosaic-cg.com to schedule a consultation or simply reply to this email.
Thank you for your attention to this matter. We look forward to assisting you in making this transition as smooth as possible.
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