The Case of the Vanishing PTO: A UKG® Mystery Solved by Mosaic
It started with a whisper.
Not the spooky kind, but the kind that floats across HR desks when something’s not quite right. “Did you see that PTO balance?” “Why is the carryover missing?” “Wait… where did my vacation days go?”
The mystery was real. And it was growing.
Chapter One: The Disappearing Days
In a mid-sized organization running UKG Pro Workforce Management™, employees began noticing discrepancies in their time-off balances. Some had too much. Others had none. And the accrual reports? They were as cryptic as a detective’s notebook.
The HR team dove into the system. They checked the Accruals Engine, reviewed carryover policies, and ran forecasting reports, but the numbers still didn’t add up.
That’s when they called Mosaic.
Chapter Two: The Investigation Begins
Mosaic didn’t just look at the symptoms. They traced the root cause. Through a Strategic System Review, they uncovered:
- Outdated accrual rules that hadn’t been updated since implementation
- Manual overrides that conflicted with automated calculations
- Employee Self-Service settings that allowed edits without proper audit trails
Using UKG Pro WFM’s Accruals Engine, Mosaic reconfigured the rules to match policy, added automated alerts for nearing thresholds, and implemented role-based access controls to prevent future mishaps.
Chapter Three: The Reveal
With the mystery solved, Mosaic didn’t stop there. They trained the HR team on UKG’s forecasting tools, set up custom dashboards for PTO tracking, and introduced BI Reporting to visualize trends across departments.
The result? No more whispers. Just clarity.
Employees could see their balances. Managers could plan coverage. And HR could finally breathe easy.
Discoveries:
- UKG Pro WFM is powerful, but only when configured with precision
- Accruals and carryover rules need regular reviews to stay compliant
- Mosaic’s end-to-end support, from configuration to training, makes the difference
Ready to Solve Your Own System Mystery?
Whether it’s PTO confusion, payroll complexity, or reporting chaos, Mosaic Consulting Group is your go-to partner for UKG Pro and UKG Pro WFM optimization.
Let Mosaic be your trusted investigator, uncovering the hidden clues in your configuration and restoring order to your system.
Contact Us to begin your investigation today. The case is yours to close.
