What Is a Client Strategy Manager — and How Do They Support Mosaic Clients?
When you become a Mosaic client, you’re paired with a Client Strategy Manager (CSM) — your long-term partner in planning, alignment, and ongoing success. A CSM’s role is to create a structured, scalable approach that supports you from your first interaction with Mosaic through the lifecycle of your engagement.
Rather than focusing only on individual projects, our CSMs look at the full picture: your goals, systems, constraints, and long-term roadmap. Their mission is to ensure your organization receives consistent value, measurable outcomes, and guidance that always ties back to what matters most to you.
How CSMs Work With You
Your objectives shape everything we do. From the beginning, your CSM collaborates with you to:
- Define clear success criteria tied directly to your initiatives
- Align Mosaic’s services and solutions to your desired outcomes
- Identify risks and opportunities across your UKG environment and related processes
- Measure impact so you can see tangible results over time
Whether you’re optimizing configuration, planning for growth, or navigating change, your CSM helps connect strategy, technology, and execution.
Meet Mosaic’s Client Strategy Team
Our Client Strategy team includes four dedicated leaders:
- Anissa Scott
- Xander Saling
- Mark LaPoint
- Mandi DeRolf — who also serves as the team’s Director
In upcoming newsletters and posts, we’ll be spotlighting each of them — sharing their backgrounds, areas of expertise, and examples of how they support clients every day.
What You Can Expect From Client Strategy Corner
In our new Client Strategy Corner, you’ll find practical updates including:
- How CSMs partner with clients across industries
- Seasonal reminders and service highlights
- Guidance on getting more value from your UKG solutions
- New Mosaic offerings and best-practice recommendations
- Important compliance and system readiness updates
Our goal is simple: help you stay informed, confident, and prepared.
Have Questions About Your CSM?
If you’re not sure who your assigned CSM is — or you’d like to get connected — reach out to:
Mark will make sure you’re connected with the right member of our team.
