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The Detective’s Guide to Governance: Mosaic Premier Services for UKG Pro & UKG Pro WFM
UKGThe year is 2026. The dashboards glow like neon signs in a rain-soaked alley. Behind every shift swap and PTO request, there’s a story—and lately, those stories have been messy. Coverage gaps creep in like shadows. Overtime whispers in the dark. Managers juggle schedules like cards in a smoky backroom game.
But this isn’t just any city. It’s the world of UKG Pro & UKG Pro WFM™, where workforce management should feel like order, not chaos. And when the stakes are high, Mosaic’s Premier Services steps in—not as a vendor, but as the detective who knows every alley, every hidden rule, every clue buried in your configuration.
Act 1 – The Mystery
January should be a clean slate. Instead, it’s a crime scene:
The tension builds. Morale dips. Manual edits pile up like unsolved cases. The workforce hums with frustration, and the system groans under the weight of neglect.
Act 2 – Enter the Detective
That’s when Premier Services walks in—trench coat collar turned up, hat pulled low, and a governance playbook tucked under one arm. The kind of partner who doesn’t just fix problems—they solve mysteries before they happen.
Here’s what Mosaic brings to the case:
This isn’t a quick patch job. It’s a system-wide cleanup—Premier Services turns chaos into clarity and keeps it that way.
Act 3 – The Resolution
By February, the city feels different. The dashboards shine like daylight breaking through blinds. The numbers tell the story:
Morale steadies. Employees trust the process because fairness isn’t just a promise—it’s a measurable reality. And that reality is powered by Mosaic’s Premier Services, turning UKG from a tool into a strategic advantage.
With Premier Services, you don’t just fix problems—you prevent them. You gain governance, optimization, and a partner who knows UKG inside out.
Start your 2026 strong:
Reduce chaos.
Improve compliance.
Unlock hidden UKG features for ROI you can prove.
Learn more here.
We’ll help uncover the shadows and bring efficiency back to your workforce.
What Is a Client Strategy Manager — and How Do They Support Mosaic Clients?
Uncategorized, Yearly PlanningWhen you become a Mosaic client, you’re paired with a Client Strategy Manager (CSM) — your long-term partner in planning, alignment, and ongoing success. A CSM’s role is to create a structured, scalable approach that supports you from your first interaction with Mosaic through the lifecycle of your engagement.
Rather than focusing only on individual projects, our CSMs look at the full picture: your goals, systems, constraints, and long-term roadmap. Their mission is to ensure your organization receives consistent value, measurable outcomes, and guidance that always ties back to what matters most to you.
How CSMs Work With You
Your objectives shape everything we do. From the beginning, your CSM collaborates with you to:
Whether you’re optimizing configuration, planning for growth, or navigating change, your CSM helps connect strategy, technology, and execution.
Meet Mosaic’s Client Strategy Team
Our Client Strategy team includes four dedicated leaders:
In upcoming newsletters and posts, we’ll be spotlighting each of them — sharing their backgrounds, areas of expertise, and examples of how they support clients every day.
What You Can Expect From Client Strategy Corner
In our new Client Strategy Corner, you’ll find practical updates including:
Our goal is simple: help you stay informed, confident, and prepared.
Have Questions About Your CSM?
If you’re not sure who your assigned CSM is — or you’d like to get connected — reach out to:
Mark.LaPoint@Mosaic-cg.com
Mark will make sure you’re connected with the right member of our team.
Sweater Weather for Your Workforce: Mosaic’s Guide to UKG® Seasonal Success
UKGFall is here – crisp air, colorful leaves, and all the cozy must-haves that make the season special. But while you’re pulling out sweaters and sipping pumpkin spice lattes, your workforce management system deserves its own seasonal refresh. Just like your favorite fall essentials, Mosaic’s UKG® services keep your business warm, protected, and ready for what’s ahead.
1. The Warm Blanket: Reliable Support When You Need It Most
Nothing beats wrapping up in a soft blanket on a chilly day. That same comfort should apply to your UKG system. Mosaic’s dedicated support team ensures you’re never left out in the cold. Whether it’s troubleshooting, answering questions, or guiding you through new features, we’ve got you covered.
2. Sturdy Boots: Stability for Seasonal Staffing
Fall boots keep you steady on uneven ground. Similarly, Mosaic ensures your UKG system is stable and compliant, even during seasonal staffing surges. We help you forecast demand, manage time-off requests, and maintain labor law compliance so your operations never slip.
3. The Cozy Candle: Clear Visibility for Better Decisions
A candle lights up the room, and Mosaic lights up your data. Our reporting and analytics services give you visibility into labor costs, scheduling trends, and compliance metrics. With clear insights, you can make confident decisions that keep your business glowing.
4. The Fall Jacket: Layered Solutions for Complex Needs
Just like a jacket with layers keeps you warm, Mosaic layers solutions to fit your unique business needs. From timekeeping to advanced scheduling, we help you integrate UKG features seamlessly for maximum efficiency.
5. The Seasonal Recipe: A Perfect Blend of Expertise and Tools
Every great fall recipe needs the right ingredients. Mosaic combines UKG expertise, best practices, and personalized guidance to create a recipe for success, whether you’re optimizing workflows or preparing for year-end reporting.
6. The Thermos of Coffee: Energy for Busy Days
A hot thermos keeps you fueled during long autumn days. Mosaic keeps your UKG system energized with proactive monitoring and quick response times, so you never lose momentum during peak season.
7. The Scenic Drive: A Clear Roadmap for Year-End Success
Fall drives are all about planning the route. Mosaic provides a roadmap for your UKG system, helping you navigate compliance, holiday scheduling, and strategic planning so you reach your destination smoothly.
8. The Cozy Fireplace: A Warm Partnership That Lasts
A fireplace brings comfort and connection. Mosaic offers more than services; we build lasting partnerships. Our goal is to keep your UKG system running efficiently so you can focus on what matters most: your people.
Just like your seasonal essentials, these Mosaic services are must-haves for a smooth, stress-free season. As you enjoy the crunch of leaves and the warmth of your favorite sweater, let Mosaic help you prepare for the holidays and finish the year strong.
Contact Mosaic today and let’s make this season your most efficient yet.
BOOst Your Business: Mosaic’s Halloween Hacks for UKG Users
UKGIt was a dark and stormy quarter-end…
The kind where workforce managers feel haunted by missed punches, ghosted shifts, and the looming specter of compliance audits. But just when things seemed scariest, Mosaic Consulting Group stepped in — not with a broomstick, but with a toolkit of UKG® magic and a cauldron full of consulting expertise.
This Halloween, we’re sharing fright-free hacks to help UKG users turn chaos into calm and cobwebs into clarity. No tricks. Just treats powered by Mosaic’s full suite of services.
Summon Real-Time Visibility with Mosaic Insights
Don’t let your data vanish into the night. Mosaic’s analytics dashboards, built specifically for UKG Pro™, shine a light on labor trends, turnover risks, and scheduling gaps. With real-time visibility, you’ll never be left in the dark and you’ll make smarter decisions faster.
Stake the Vampire Shifts with Premier Services
You know the ones — those late-night hours that drain budgets and morale. Mosaic’s UKG WFM™ Premier Services help you identify and tame high-cost time slots using forecasting tools and strategic planning. It’s like garlic for your bottom line, minus the smell.
Resurrect Engagement with Strategic Optimization
Feeling like your team’s enthusiasm is six feet under? Mosaic’s Strategic Assessment and Optimization Planning services breathe life into your workforce strategy. From pulse surveys to change management, we help you re-engage your team and boost morale, no séance required.
Untangle the Web of Manual Payroll
Manual payroll is the real horror story. Mosaic’s Managed Payroll Services eliminate inefficiencies and reduce risk, ensuring compliance and accuracy at every step. Our certified UKG consultants handle the heavy lifting so you can focus on growing your business not dodging payroll goblins.
Don’t Be Spooked by Workforce Management
At Mosaic, we believe workforce management should be empowering, not eerie. Whether you’re battling scheduling beasts or trying to enchant your engagement scores, we’re here to help you BOOst your business with UKG.
So, grab your cape, light the jack-o’-lantern, and let’s make this Halloween your most productive yet.
Mosaic Consulting Group Named 2025 UKG Partner of the Year
Company Culture, Mosaic News, UKG PartnerA defining moment in our journey with UKG and our clients
We’re proud to share that Mosaic Consulting Group has been named the 2025 UKG Partner of the Year, announced live at this year’s GTMKO Awards. This recognition reflects our unwavering partnership with UKG and the results we deliver to clients through our end-to-end UKG consulting services — from implementation and optimization to managed services and ongoing support.
Celebrating a Milestone Moment
This achievement marks a pivotal milestone for Mosaic. Since our founding in 2011, we’ve been fully dedicated to helping organizations maximize their investment in UKG® technology. Over the years, we’ve grown to more than 250 UKG-certified experts serving clients around the world — from healthcare and manufacturing to retail, logistics, and professional services.
Our focus has always been clear: to make the complex simple for every UKG client we serve.
In 2024, we expanded our capabilities with the acquisition of Agilea Solutions’ UKG Workforce Management practice, strengthening our expertise in WFM and solidifying our position as the most comprehensive UKG services provider in the market. We also welcomed D&E, Project Genetics, and Westward, adding even greater depth across integrations, analytics, change management, and system optimization.
Each of these steps reflects Mosaic’s commitment to growth with purpose — scaling our impact while staying true to the values that built our company.
Why the UKG Partner of the Year Award Matters
Winning the UKG Partner of the Year award means more than recognition — it signifies trust, collaboration, and impact. UKG evaluates partners not only on technical expertise but also on innovation, growth, and measurable client outcomes.
For Mosaic, this award celebrates:
A Heartfelt Thank You
This recognition belongs to everyone who makes Mosaic what it is — our passionate team, our visionary clients, and our trusted partners across the UKG ecosystem.
The 2025 UKG Partner of the Year award is not the finish line; it’s a reminder of how far we’ve come — and how much more we can achieve, together.
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About Mosaic Consulting Group
Founded in 2011, Mosaic Consulting Group is a woman-led UKG consulting partner specializing in full-suite UKG implementation, optimization, managed services, system integration, training, and ongoing support. With more than 250 UKG experts worldwide, Mosaic helps organizations across industries improve processes, enhance culture, and realize the full potential of their UKG technology.
Learn more: mosaic-cg.com
Mosaic Consulting Group Named One of the Best Workplaces in Consulting & Professional Services™ 2025
Company Culture, Mosaic NewsMosaic Consulting Group is proud to announce that we have been recognized by Great Place To Work® as one of the Best Workplaces in Consulting & Professional Services™ 2025, debuting on the list at #26.
This recognition marks a major milestone for Mosaic and reflects the culture we’ve built together — one centered on collaboration, growth, and care for both our employees and our clients.
Why This Recognition Matters
The Great Place To Work list is based entirely on employee feedback, measuring trust, workplace culture, and employee experience. Earning a place on the list means that our people feel valued, supported, and empowered to do their best work.
Mosaic has been Great Place To Work-Certified™ for five consecutive years, but being added to this prestigious list takes that recognition to the next level. It’s an achievement we’ve been working toward for years and a true reflection of the strength of our culture.
At Mosaic, we’ve always believed that culture isn’t just a part of what we do — it’s the foundation of who we are. From flexible career paths to ongoing development opportunities and a strong focus on teamwork, we are intentional about creating an environment where people can thrive.
A Shared Achievement
Debuting at #26 is not only an exciting achievement but also a reflection of the collective effort of every member of our team. Together, we’ve created a workplace where people feel they belong, where their voices matter, and where they can make a real impact.
Our recognition also reinforces Mosaic’s belief that when we take care of our people, they take care of our clients. This is how we deliver exceptional outcomes across culture, services, and technology — the three pillars that make us unique among UKG partners.
Looking Ahead
We are incredibly proud of this recognition, but more importantly, we’re excited about what it represents for our future. Mosaic is committed to continuing to invest in our people, strengthen our culture, and lead with purpose as we grow.
To our employees: thank you for making Mosaic not just a workplace, but a community. This achievement belongs to all of us.
See the full Great Place To Work Best Workplaces in Consulting & Professional Services™ 2025 list here.