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Award-winning UKG consulting partner specializing in full-suite UKG implementation services, managed services, system integration, support, training, optimization, configuration, and customization.
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The Case of the Vanishing PTO: A UKG® Mystery Solved by Mosaic
UKGIt started with a whisper.
Not the spooky kind, but the kind that floats across HR desks when something’s not quite right. “Did you see that PTO balance?” “Why is the carryover missing?” “Wait… where did my vacation days go?”
The mystery was real. And it was growing.
Chapter One: The Disappearing Days
In a mid-sized organization running UKG Pro Workforce Management™, employees began noticing discrepancies in their time-off balances. Some had too much. Others had none. And the accrual reports? They were as cryptic as a detective’s notebook.
The HR team dove into the system. They checked the Accruals Engine, reviewed carryover policies, and ran forecasting reports, but the numbers still didn’t add up.
That’s when they called Mosaic.
Chapter Two: The Investigation Begins
Mosaic didn’t just look at the symptoms. They traced the root cause. Through a Strategic System Review, they uncovered:
Using UKG Pro WFM’s Accruals Engine, Mosaic reconfigured the rules to match policy, added automated alerts for nearing thresholds, and implemented role-based access controls to prevent future mishaps.
Chapter Three: The Reveal
With the mystery solved, Mosaic didn’t stop there. They trained the HR team on UKG’s forecasting tools, set up custom dashboards for PTO tracking, and introduced BI Reporting to visualize trends across departments.
The result? No more whispers. Just clarity.
Employees could see their balances. Managers could plan coverage. And HR could finally breathe easy.
Discoveries:
Ready to Solve Your Own System Mystery?
Whether it’s PTO confusion, payroll complexity, or reporting chaos, Mosaic Consulting Group is your go-to partner for UKG Pro and UKG Pro WFM optimization.
Let Mosaic be your trusted investigator, uncovering the hidden clues in your configuration and restoring order to your system.
Contact Us to begin your investigation today. The case is yours to close.
Preparing for Year-End Success
Mosaic Insiders NetworkAs 2025 draws to a close, organizations must gear up for a successful transition into the new year. From payroll compliance to workforce planning and strategic HR initiatives, here’s a comprehensive guide to ensure your business is ready for 2026.
Year-End Payroll & Compliance Readiness
Workforce Planning for the Holidays
Technology & System Enhancements
Strategic HR & Talent Initiatives
Action Checklist for Q4 2025
By addressing these key areas, your organization will be well-positioned for a smooth year-end close and a strong start to 2026. Taking action now ensures your teams stay focused, compliant, and empowered—ready to thrive in the year ahead.
Agentic AI Transforming HR
Mosaic Insiders NetworkAs we enter Q4 2025, UKG is accelerating its AI-first strategy with powerful new agentic AI capabilities that are reshaping how HR teams operate. From payroll and scheduling to talent management and sentiment analysis, UKG’s AI tools are driving efficiency, accuracy, and strategic impact across the enterprise.
UKG + ServiceNow: A Seamless AI Experience
UKG has partnered with ServiceNow to integrate its AI solutions into ServiceNow’s new AI Agent Fabric, enabling cross-system automation for tasks like payroll inquiries and HR workflows. This collaboration streamlines operational and administrative processes, delivering a unified and intuitive experience for employees and HR teams alike
Bryte AI Agents: Smarter Payroll, Less Admin
UKG also launched Bryte AI agents for both UKG Pro and UKG Ready, designed to automate payroll tasks, reduce errors, and free up valuable administrative time. These agents proactively support users by completing day-to-day tasks and enhancing the overall work experience
Strategic Considerations for HR Leaders
To maximize the benefits of agentic AI, HR teams should:
Why It Matters Now
As labor trends shift and digital transformation accelerates, UKG customers must be proactive in embracing AI-powered tools. By tapping into workforce data, aligning talent strategies with megatrends, and engaging with UKG events, organizations can stay ahead of change and unlock new levels of productivity and insight.
The Payroll Quest: Conquering the Move from UKG Back Office to Web
Managed Payroll, UKGIn the realm of HR and Payroll, a team of seasoned professionals stood at the edge of transformation. For years, they had relied on UKG Back Office Payroll—a loyal companion that had served them well. But the world was evolving. Remote work was expanding, compliance was tightening, and the need for speed and flexibility had become undeniable.
A new path had opened: UKG Web Payroll.
And so, the quest began.
Chapter I: The Call to Adventure
The signs were clear.
Manual updates were slowing them down.
Access was limited to office-bound systems.
Reports took longer to generate.
And UKG Back Office Payroll was scheduled to sunset in 2026.
The team knew they needed to act—but they also knew they couldn’t go it alone. They called upon Mosaic Consulting Group, a trusted guide with deep UKG expertise and a reputation for leading successful migrations.
Chapter II: Trials of the Transition
The journey was not without its challenges. But Mosaic was there at every turn, helping the team overcome each obstacle with confidence.
The Puzzle of Legacy Reports
Would their custom reports and templates carry over? Mosaic confirmed: yes. UKG Web Payroll uses the same underlying tables and processes. Most templates and imports from UKG Back Office are already available in the Web—no need to recreate them.
The Labyrinth of Configuration
The Web introduced new models and workflows. Mosaic helped the team assign payroll models to pay groups, configure roles and security, and streamline processes using the Payroll Gateway.
The Gauntlet of Testing
Before going live, Mosaic guided the team through sandbox testing—validating imports, verifying time, and ensuring reports matched expectations.
The Scrolls of Training
With Mosaic’s hands-on training, the team learned how to use new features like pending pay, time entry templates, and the powerful “undo” function—tools that didn’t exist in UKG Back Office.
Chapter III: The Triumph
With Mosaic’s support, the team emerged stronger and more agile. They discovered:
And most importantly, they gained confidence in their payroll operations.
Chapter IV: The Legacy
The quest wasn’t just about technology—it was about transformation. Mosaic helped the team move from reactive to proactive, from manual to automated, and from stress to strategy.
They didn’t just migrate.
They evolved.
Want to see the journey in action?
Watch our webinar “Smooth Payroll Migration with Mosaic: Moving from UKG Back Office to Web” to hear directly from our experts and explore the tools, tips, and strategies that make this transition seamless.
Your Quest Begins Here
If your organization still relies on UKG Back Office Payroll, consider this your call to adventure. The Web awaits—with smarter tools, greater flexibility, and a future-ready foundation.
And Mosaic? We’re ready to guide you every step of the way.
Let’s make your payroll story legendary.
Get Ahead of the UKG Query Studio Sunset with Mosaic’s Automated Conversion Tool
UncategorizedHi there,
As you may have heard, UKG has announced that People Analytics (BI) will be upgraded to IBM Cognos Analytics version 12.0.4 in early 2026. This upgrade will render existing Query Studio reports obsolete and will no longer be available to run post-upgrade. Therefore, it is imperative to convert any active Query Studio reports to the new reporting format before this transition.
Impact on Your Organization:
Mosaic’s Automated Solution:
At Mosaic, we understand the challenges posed by this manual approach. That’s why we have developed a unique, automated solution designed to streamline the identification of Query Studio reports that will allow you the ability to quickly convert Query Studio Reports or enlist the help of one of our expert Technical BI Consultants to do so for you. Our tool not only accelerates the conversion process but also minimizes the risk of missing critical reports, ensuring a seamless transition to the upgraded system.
Next Steps:
We encourage you to reach out to our team to learn more about this automated solution. We are offering a special package deal for early adopters, providing both cost savings and peace of mind as you prepare for the upcoming upgrade.
Please contact us at info@mosaic-cg.com to schedule a consultation or simply reply to this email.
Thank you for your attention to this matter. We look forward to assisting you in making this transition as smooth as possible.
GET IN TOUCH TODAY
How Mosaic Can Help You Navigate the “Big Beautiful Bill”: Key HR & Payroll Changes for UKG Clients
HR, UKGA new federal labor bill, often referred to as the ‘Big Beautiful Bill,’ introduces major changes that impact HR, payroll, and compliance operations across the U.S. At Mosaic Consulting Group, we specialize in helping UKG clients stay compliant, adapt quickly, and maintain operational efficiency through evolving regulatory landscapes. Below, we’ve outlined the key provisions of the bill — and how we can support you through each one.
1. Expanded Paid Leave: New Federal Minimums
The bill establishes new minimum federal standards for paid family and medical leave, aligning more closely with policies already adopted in some states. UKG clients may need to rework existing accrual policies and adjust the interplay between PTO and FMLA.
How Mosaic helps: We’ll assist with updating your leave policies in UKG, revising accrual logic, configuring eligibility rules, and ensuring smooth FMLA/PTO coordination under the new federal framework.
2. Wage Transparency Requirements
The legislation introduces new rules requiring companies to disclose pay ranges in job postings and during internal promotions. This impacts both recruitment and compensation processes.
How Mosaic helps: Our team can update your job templates, career sites, and internal workflows in UKG to include required pay scale details. We also help align your compensation data with job architecture for audit-readiness and compliance.
3. Independent Contractor Reclassification
Stricter definitions now govern the classification of 1099 workers and gig-based roles. Misclassification could result in penalties or retroactive tax liabilities.
How Mosaic helps: We help you review worker classifications, adjust system roles, and implement controls in UKG to distinguish W-2 employees from independent contractors. We also support clean, compliant onboarding flows and documentation.
4. Penalties for Late Wage Payments
The bill enforces stricter penalties for missed or late payroll. Even minor delays could result in financial consequences.
How Mosaic helps: Our Payroll team reviews your pay cycle configurations, ensures your calendar is aligned with local and federal guidelines, and implements alerts or process checks in UKG to minimize risk of late payments.
5. AI & Automated HR Decision-Making
Employers using AI or automation in hiring, promotions, or terminations must meet new disclosure and bias audit requirements.
How Mosaic helps: We help you identify areas where AI or automation is in use within UKG, configure audit trails, and ensure decision logic is transparent and documented. We also support communication strategy and compliance readiness.
6. Enhanced Whistleblower Protections
Employees reporting violations now receive stronger protections, including anonymity guarantees and anti-retaliation measures.
How Mosaic helps: We support clients in implementing and managing confidential case tracking and employee relations processes in UKG. We also assist in audit configurations and data access permissions for secure handling of reports.
Get Proactive — Not Reactive
Mosaic’s certified UKG experts are ready to help you assess risk, configure your system for compliance, and update policies to meet the new standards introduced by the Big Beautiful Bill. Whether you need a full compliance audit or support adjusting specific areas of your UKG system, we’re here to help.
Let’s talk. Connect with us to schedule a strategic assessment and stay ahead of regulatory changes.