Mosaic Consulting Group, LLC, a Nashville-based HR technology consulting firm, has hired Kristen Baker as Vice President of Client Services.
Baker comes to Mosaic following nearly 20 years in client service, strategic planning, finance, data analytics and customer relations. She joins Mosaic from Ultimate Software, where she most recently served as Partner Channel Manager, responsible for Ultimate’s strategic initiatives and sales pilots and building relationships with industry partners.
Baker began her career with Ultimate Software in 1999 as a System Consultant and worked her way up through the company as Practice/Implementation Manager, Implementation Director, Workplace and Program Director, Enterprise Services Delivery, and Workload Management Director, before assuming her most recent role over partner relationships.
Vicki Hill, CEO, Mosaic Consulting Group, said, “Kristen has a deep and thorough knowledge of our industry and UltiPro, our client base, and the nuances of building solid relationships and partnering with our customers to help develop innovative solutions to their business challenges. She also brings a strong history of leadership and building strong teams, excellent communication skills, and a passion for customer service. We are thrilled to have her leading our team in this important new role.”
As VP of Client Services, Baker will serve as the first line of contact for Mosaic clients, owning the client experience and overall client satisfaction, identifying solutions and opportunities for current and prospective clients, and helping clients to maximize their investment in UltiPro. She will also oversee training and development for Mosaic’s professional services team, resourcing and capacity management.
When asked about joining the Mosaic team, Baker said, “I am beyond excited to join Mosaic! It’s an amazing team that has built a strong organization over the last several years. There is tremendous opportunity, and I can’t wait to be a part of helping to shape Mosaic’s future.”
Baker attended Vanderbilt University in Nashville, Tenn. and the University of Florida in Gainesville. She holds a bachelor’s degree in mathematics and statistics.
Mosaic Consulting Group is an UltiPro-only payroll and HR software consulting firm based in Nashville, Tennessee, and a dedicated partner of Ultimate Software. Mosaic is the leader in the field of UltiPro implementation, support and maintenance. Our team of consulting experts helps businesses of all sizes and across all industries to maximize their UltiPro investment to access important analytics about their people, identify trends and discover potential cost savings. For more information about Mosaic, visit www.mosaic.com.